Shipping

What locations do you ship to?

 We currently only ship within the U.K 

How long does an order take to arrive once shipped? 

All orders except custom/personalised orders are processed & shipped within 2 to 3 working days from when you place your order. Thereafter the typical delivery time is 3 working days.  However, depending on your location, you might receive items much earlier. Please allow extra time during our busy season or postal company strikes, as delays are out of our control. Additional factors such as distance and natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order.
Please reach out to hello@onitemigifts.com for additional assistance if after 7 working days you have not received your order and we will look into this for you. 

Please note for custom or personalised orders this can take up to 5 working days to be processed and then the usual 3 working days for shipping. 

Will I receive a tracking number for my package? 

Tracking numbers will be sent as soon as we are able to ship your order. Please note that sometimes additional delays may arise that are beyond our control such as postal delays. Thank you for your patience and understanding.

What do I do if my order is lost in the mail ?

Each order will be sent with tracked shipping to prevent lost packages. The postal service is out of our control once your package leaves warehouse. However, in cases like this, we will always work with you to ensure that we provide a resolution you are happy with. 

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve the matter.